Problems logging in?

As a Norfolk County Council employee, you are given access to Learning Hub when you join. You will be sent your User ID and password via your line manager.

For more information on your User ID and password, click on the green FAQs button above, or contact the Learning Pool support desk on 0845 543 6033:

  • Monday to Friday – 8am to 8pm
  • Saturday and Sunday – 9am to 5.30pm
  • Bank Holidays – 9am to 5.30pm

or email

Staff in 'Independence Matters'
Note that from 1 November 2013, staff who have moved to 'Independence Matters' will not be able to access Learning Hub.  However, a wide range of social care eLearning courses are available by self registering on the Social Care Learning Hub:


Login here using your User ID and password

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